Sureline is proud to offer comprehensive support for any environment. Whether you require implementation services or support for your Sureline solution, we are ready to help. Our global team is available 24x7x365 and looks forward to speaking with you to understand, address and resolve any question or issue that you have.

Frequently Asked Questions

Knowledge Base


Our support team is available 24x7x365. Please fill out the form and we will contact you as soon as possible.


If you prefer, you can send an email to We will automatically create a ticket in our ticketing system. Please provide the key information identified above. A support engineer will contact you.


If you have an emergency, after normal business hours, please email In the subject type “Emergency”. A support engineer will contact you immediately after receiving the email. Please have as much information on hand as possible, to help the support engineer troubleshoot the issue.


Call +1-408–331-8750 to speak to a Technical Support Engineer.


If you discover a security issue with a SUREedge product, please send an e-mail to: